Advisory Services for Modern Transport
Practical advisory that connects strategy, operating models, technology, implementation and day-to-day operations — for a single Transport Authority programme or several integrated ones.
Strategy, Service Design and Contract Development
We help Transport Authorities, Operators and supply chain partners turn shared goals into clear strategies, operating models, contracts and delivery plans that work in practice — translating policy into strategy, roadmaps and operational reality.
Our approach defines:
- What needs to change
- How the service will operate and who is responsible
- How progress and performance will be measured
- How contracts align with the performance framework
This includes:
- Strategic roadmaps
- Service and operating model design
- Governance and decision-making structures
- Fare collection systems and structures
- Implementation and mobilisation planning
Operating Model Design and Implementation
We design and implement transport operating models that deliver consistent and measurable outcomes across the network. Our framework defines the roles, technology, capabilities, reporting and governance needed across three layers:
Sets service expectations, manages feedback and accessibility, and drives continuous improvement through insight and engagement.
Defines standards, performance frameworks and governance to manage contracts, delivery partners, finance and assurance.
Delivers day-to-day services in line with contract requirements, maintaining fleet, staff, data and service performance.
Unified Customer and Ticketing Systems
We design and implement unified customer and ticketing systems that simplify travel and create a consistent experience across all modes, combining fare policy, payments architecture and customer experience into one model. We integrate traditional closed-loop and open-loop contactless solutions in a single payments environment.
cEMV (Contactless Europay, Mastercard and Visa) acceptance, mobile wallets and tokenised payments across modes.
Customer-centric architecture with multi-token support, back-office fare calculation and simplified on-vehicle systems.
Daily, weekly and periodic capping rules aligned to customer fairness, Authority objectives and revenue protection.
Unified fare and entitlement management across Operators and modes, with common tokens, settlement and inspection.
Mobile App Design and Specification
We create the UI design and specification for mobile apps that respond directly to customer feedback. Using Apple App Store and Google Play reviews, we identify service gaps and specify the features that remove friction and raise satisfaction.
- Complaints and compliments
- Favourites and preferences
- Lost property management
- Places of interest and local tourism integration
- Journey planning with real-time service information
- In-app ticketing and payments
We help you select the development agency and manage the end-to-end process, ensuring accessibility, data integration, performance and compliance.
ITS Design, Integration and Operations
We design the Intelligent Transport System (ITS) architecture that connects the full operational environment — customer, on-vehicle, back-office and Transport Authority systems — and help Authorities procure or upgrade the systems they need as centralised controllers.
Centralised control of ticketing, fare collection and payment processing across all operators and modes.
Systems that capture, manage and respond to customer feedback, driving continuous improvement.
Real-time operations monitoring and reporting that gives the Authority full visibility of outcomes.
For multi-operator networks, links between Operator systems and the Authority's central control environment.
Performance Measurement and KPIs
We define enforceable performance frameworks that hold Operators to account — covering punctuality, lost mileage, patronage growth and customer satisfaction — and give the Authority full visibility of outcomes through two tools:
Real-time and intra-month reporting of service performance and trends, enabling intervention before issues escalate.
Automated calculation of performance-related adjustments, quantifying non-performance in punctuality, lost mileage and customer experience.
Ready to transform your transport network?
Let us help you design, optimise and deliver transport systems that meet customer needs and stakeholder expectations.